Please note law changed from 1st October 2015 and the Sale Of Goods Act no longer applies (unless product purchased before that date). The new law is The Consumer Rights Act 2015.
Whereas before the law was unclear as to how many days you had to ask for a refund for unwanted, or faulty items, the new law is set in stone.
A refund would apply if an item becomes faulty within 30 days upon the return to seller of the ‘faulty’ product. From day 31 a replacement or repairable unit will be sent if faulty (the ‘faulty’ product needs to be returned as new, complete etc).
Distance Selling regulations apply for items sold on-line and says if unwanted, it has to be exactly as new, complete and returned within 14 days of the items arrival (returned at Buyers expense). From day 15 it cannot be returned at all as unwanted.
To cancel your purchase within the 14 days , please email us using at firstname.lastname@example.org stating the reason. Please package the relevant item securely and send it to us using a tracked postal service within 14 days following the date that the item was delivered to you if possible please provide us with the tracking information from your chosen carrier.
Please note that we can’t accept returns delivered by hand.
For your protection, we recommend that you use a recorded delivery service if the value of the return is more than GBP £40.00.
Please note that you will be responsible for the costs of returning the items to us and are responsible for the safe transit of your item back to us. If your item is lost/damaged in transit to us then your are responsible for any loss or damaged to your returned product.
A restocking fee of 50% of the original item will apply if the item can no longer be classed as new. Please note that any items returned which you claim to be faulty or incomplete are checked and verified by our technicians if the item is deemed faulty we will repair/replace or subject to terms and conditions refund. If your product is deemed sound and in good working order then you will be informed via e mail of the options available to you.
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This normally takes between 2-5 working days.